We have strong experience in supply chain management and have established long-term cooperative relationships with Nationstar, Kinglight, Meanwell, G-energy, Novastar, Linsn, Huidu, Colorlight, Vdwall, RGBlink, Magnimage, etc. We also Provide the most Advantageous Price, Technical Support, and After-Sales Service.
Do I need to have an account to order?
No, you can also place an order as a guest. But there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your name and address, but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated by the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major debit and credit card payments (Visa, Mastercard, AMEX), PayPal payments, and direct bank transfers. We do not accept personal checks, money orders, or cash on delivery.
How secure is my online order?
When purchasing your credit card online, all your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right to accept or decline the order or any portion thereof at any time after receipt of the order, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.
Any cancellation made after an order has been placed will be subject to a cancellation fee of USD 0.50 regardless of the time the order was placed (even if it is just a second later), as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders already packed or shipped cannot be canceled.
How do I set my shipping address?
Since our website and service are based in English, all the information you type in must be English input methods, including punctuation. If certain address letters contain non-English letters, you are advised to use similar English ones instead. For example, you may change letter “?” to “c”.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address, as we do not know how long the destination’s customs department will hold the package.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.
You can track your order here.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please get in touch with us immediately.
